Payment options for Washington patients
Pay using MyChart
Sign in to MyChart and send payment through your account.
Pay as a guest
You’ll need the account number and last name of the account holder.
Optum Care Washington bill payment FAQ
Self-pay means you are paying the bill on your own. The bills for services won't be sent to or handled by your insurance company.
"Prompt pay" is a discount available to patients who don't have insurance and are paying for their care themselves.
You can save 15% if you pay the following within 60 days:
- The deposit payment for your visit
- The total cost of services listed on the statement
Prompt pay does not include cosmetic care and retail items.
If you're using insurance, we'll collect your copay at the time of service and bill your insurance company for you. They'll send an explanation of benefits (EOB) to us. We’ll bill you if there is a remaining balance .
Questions? Give us a call at 1-425-258-3900.
If we aren’t contracted with your insurance company, we may be able to submit courtesy billing for you.
At the time of your visit, we’ll ask you to sign a waiver. It states that you are financially responsible for all services received. This includes any services your insurance company doesn’t pay.
Courtesy billing is a service we offer our patients. You are still financially responsible for your account. You’ll keep getting a statement until your account is paid in full.
We accept a number of payment methods:
- MasterCard®
- Visa®
- American Express®
- Discover®
- Flexible spending account (FSA) or health savings account (HSA) — the remaining balance of your account may appear on the receipt
- Gift card or prepaid card
If your account balance is more than $200, you can ask for an interest-free payment plan by phone or through MyChart.
If you received care at any of our locations in Washington state, please send payment to:
Optum Care Washington
P.O. Box 5127
Everett, WA 98206
Financial assistance forms
Use a financial assistance form to ask for help paying your bill. The form is available in 3 languages.
Other billing information
You can find your account information and pay through MyChart.
Don't have MyChart? Please call 1-425-258-3904. Or sign up at your next appointment.
If you don’t have insurance or are a self-pay patient, you can ask for an estimate that shows what your costs may be. Please request an estimate at least 3 days before your visit.
Call 1-425-258-3900. If we find you are due a refund, we’ll send you a refund check within 10 to 14 business days.
Each person in your family can get a monthly statement if needed. Your first statement will have info for your insurance and for you to keep.
You can read more instructions on the back of the statement. Optum Care Washington also has a payment plan for patients who are paying on time.
We're available Monday through Friday, 7 a.m. to 5 p.m.
- 1-425-258-3900
- 1-800-213-4494 (toll-free)
We know there may be times when you need more time to pay. To ask for financial help, please fill out the private financial form below.
If you received care at any of our locations in Washington state, please send payment to:
Optum Care Washington
P.O. Box 5127
Everett, WA 98206
To speak with a financial services counselor, please call 1-425-258-3900.
Please carry your L&I or Washington State Department of Labor and Industries claim number with you at all times. You’ll need to show this number when you check in for your visit.
Ask your employer if it has the billing forms you need. We have forms for all state-insured companies. If you’re not sure which form to use, ask your employer. You’ll need to fill out an accident report if you arrive without a self-insured claim form.
Did you receive emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center? You are protected from surprise billing or balance billing.
Learn more about your rights and protections against surprise medical bills here.
Optum Care Washington and The Polyclinic d/b/a Optum Care Washington (the “Practices”) are both physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or exercise of medical judgment or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.