Patient support
Questions about medical care services
If you have questions about our health care services, including language and translation services, contact patient support.
If you need emergency care, dial 911 or go to the nearest emergency room (ER).
If you need non-emergency care in a hospital or care from a hospitalist, you can learn more about our affiliated hospitals by calling 1-877-267-8861, TTY 711.
Get the care you need, when you need it
Care for adults ages 65 and older
Do you want to stay healthy, active and feeling your best? We offer expert care to over 1.3 million patients ages 65 and older.
Cancer care
If you’ve been diagnosed with cancer, we’ll support you through every phase of treatment.
Medicare patients welcome
We proudly accept Medicare Advantage. Learn more using our helpful resources or by speaking with a licensed insurance agent.*
Use MyChart, the Optum Care Washington patient portal
Manage your care with MyChart. Use our MyChart patient portal to message your doctor, pay your bill, request prescription refills and more. Take care of your health, all from the comfort of home.
Health and wellness resources
Video
ER, urgent care or your doctor?
Watch this video to know your options and choose the right care for your needs.
Accepted health insurance
Optum Care Washington accepts most medical insurance plans. Explore our list of accepted plans and get information for paying out-of-pocket.
Optum Care Washington and The Polyclinic d/b/a Optum Care Washington (the “Practices”) are both physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or exercise of medical judgment or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.
*A licensed insurance agent provides an unbiased, personalized review of your needs and plan options. Call 206-736-3114 (Medicare Resource Line). For additional information on your Medicare options, please visit www.medicare.gov or call 1-800-MEDICARE (TTY users should call 1-877-486-2048), 24 hours a day, 7 days a week. The licensed agents listed on this website work with Medicare enrollees to explain Medicare Advantage, Medicare supplement insurance and prescription drug plan options. They are not employees of Optum Care Washington or Optum. The contact information listed above will direct you to licensed insurance agents.