Accessibility
Our commitment to patients and visitors with disabilities
We are committed to accessible care for all patients — including people with disabilities. Over the years, we’ve trained our staff, assigned an Assistive Device Point Person (ADPP), surveyed our care centers, purchased accessible medical equipment, improved our VRI technology and networks, developed new policies and procedures, provided ongoing staff training, improved consumer websites, contracted with 6 language and translation services, and completed numerous facility infrastructure upgrades so all patients and visitors are treated equally.
Clinical care
We implemented a patient accommodation process to ensure patients and their companions get needed disability-related accommodation or assistance during care and to provide effective communication.
Some examples of accommodation include:
- Providing in-person interpreter services or video relay, i.e., Video Remote Interpreting (VRI) for individuals with hearing and/or speech disabilities
- Offering assisted listening systems for hard-of-hearing individuals
- Supplying audible, large print, Braille or reading assistance for individuals with visual disabilities
- Providing accessible care spaces with adjustable exam tables and chairs, facilitating transfer for patients with mobility disability
- Assisting patients needing help transferring onto care equipment
- Welcoming service animals accompanying a patient or visitor
- Using speech-to-speech relay services for individuals with speech disabilities
- Providing text telephone (TDD) or relay contact
- Installing Braille signage
- Assigning a full-time assistive device point person
Accessible medical equipment
We consider the accessibility of our equipment before making purchases. We’ve also created standards for buying exam tables, procedure chairs and wheelchair-accessible scales to ease patient transfers. We also place lift equipment to be easily accessible.
Physical access
We maintain our clinics to ensure compliance for people with disabilities. We have completed numerous infrastructure upgrades so all patients and visitors can access and navigate our facilities.
ADA Compliance
Digital accessibility
We are committed to supporting improved access for individuals with disabilities on our digital properties, including visual, auditory, speech, physical, learning, cognitive and neurological disabilities.
For assistance with digital accessibility on our website, please contact a Customer Support Agent at 1-800-533-7035. To report an issue after-hours, send us an email at pnwfeedback@optumpnw.com.
Nondiscrimination policy
Optum Care Washington complies with applicable Federal and Washington state civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, sex characteristics (including intersex traits), pregnancy or related conditions, and sex stereotypes. Optum Care Washington does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation, gender identity, sex characteristics (including intersex traits), pregnancy or related conditions, and sex stereotypes.
Optum Care Washington:
- Provides free auxiliary aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (Braille, large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters and/or Video Remote Interpreting (VRI) Services
- Information written in other languages
The Americans with Disabilities Act (ADA) prohibits discrimination against people with disabilities. People who have a hearing, vision, or speech disability have the right under the ADA to request auxiliary aids and services. For more information about the ADA, call the Department of Justice’s toll-free ADA Information Line at 1-800-514-0301 (voice), 1-800-514-0383 (TTY) or visit the ADA Home.
If you believe that Optum Care Washington has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity, sex characteristics (including intersex traits), pregnancy or related conditions, and sex stereotypes, you can file a grievance with or contact The Polyclinic, d/b/a Optum Care Washington at pnwfeedback@optumpnw.com.
You can file a grievance in person or by mail, fax or email:
Optum Civil Rights Coordinator
1 Optum Circle
Eden Prairie, MN 55344
Optum_Civil_Rights@optum.com
If you need help filing a complaint, call the toll-free number 1-888-445-8745 , TTY 711.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights:
Online: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Phone:
1-800-368-1019
800-537-7697 (TDD)
Mail:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.
This notice is available at https://www.optum.com/en/language-assistance-nondiscrimination.html.
Web administrator
Issues Related to ADA Section 508 / Access with Assistive Technologies
If you have a problem viewing any material on this website, please contact Optum Care Washington at PNWMarketing@optumpnw.com.
Help us respond to you in the most helpful way by indicating the nature of your accessibility problem, the preferred format in which you want to receive the material and your contact information.
Optum Care Washington and The Polyclinic d/b/a Optum Care Washington (the “Practices”) are both physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or exercise of medical judgment or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.