Optum Care Washington
Patient support in Washington
Get help with appointments, billing, medical records and more. You can also find more information by signing into MyChart.
How can we help you today?
Optum Care Washington understands the importance of getting the support you need. Whether you were a patient with The Everett Clinic or The Polyclinic, we are here to help
Optum Care Washington
Open daily, 7 a.m.–8 p.m.
- 1-425-339-5456, TTY 711
- 1-800-533-7035, TTY 711 (toll free)
Contact Optum Care Washington offices that were formerly The Polyclinic
Open daily, 8 a.m.–5 p.m.
- 1-206-329-1760, TTY 711
- 1-800-648-8837, TTY 711 (toll free)
Provide feedback
Have a general question? Want to give feedback on your experience at Optum Care Washington? Send an email to pnwfeedback@optumpnw.com.*
Note that information sent by email is not secure. If you have questions about your care, call your doctor’s office or send a message via MyChart.
Write to Optum Care Washington
3901 Hoyt Ave.
Everett, WA 98201
Write to Optum Care Washington offices that were formerly The Polyclinic
Optum Care Washington
fka The Polyclinic
904 7th Ave.
Seattle, WA 98104
Monday–Friday, 7 a.m.–5 p.m.
1-425-258-3900
Optum Care Washington
Fill out our medical records release form and fax to 1-678-897-4264 or mail to the address on the bottom of the form. Requests can take up to 15 business days.
If you need records quickly, please indicate that on the form. Please give us 48 hours to process your request before checking on status. Call 1-888-423-1079.
To obtain medical records from Optum Care Washington offices that were formerly The Polyclinic
Fill out our medical records release form and fax to 1-870-292-4622 or mail to the address on the bottom of the form. Requests can take up to 15 business days. If you need records quickly, please indicate that on the form.
Please give us 48 hours to process your request before checking on status. Call 1-920-784-2482.
Call 1-425-258-3904.
For media inquiries, please email optumpnwcomm@optumpnw.com.
Find out about sponsorships, contributions and donations.
Please email philanthropy@everettclinic.com.
Get answers to your insurance, billing and other non-medical questions. We can also help you:
- Choose or change your doctor
- Update your personal information
- Check on a referral to a specialist
- Transfer or get your medical and prescription records
For our security, please email tecsecurity@everettclinic.com.*
*Do not send any health care or financial data to the email addresses on this page.
Optum Care Washington and The Polyclinic d/b/a Optum Care Washington (the “Practices”) are both physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or exercise of medical judgment or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.