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Informational

Welcome, Optum Care Washington patients:

You’re in the right place to pay your bill, access your patient portal and contact customer service.

Health care

We provide affordable and personalized care

How can we help?

Helpful links

Financial

Accounts to help you save and pay for health care expenses

How can we help?

Helpful links

  • Resources

    Find contribution limits, savings tools, calculators and eligible expenses

  • Account support

    Find contact information and frequently asked questions

Open enrollment

Plan ahead for 2026

Open enrollment is here. Explore your financial health benefit account options to maximize your benefits. Visit the Resource Center to learn more.

Pharmacy

We make it easy to get medications you need, when and where you need them

How can we help?

Helpful links

  • Optum Rx

    For people with pharmacy insurance benefits through Optum Rx

  • Track orders

    Track your home delivery and specialty order

  • Pharmacy support

    Find contact information and answers to frequently asked questions

Mobile app

Optum Rx on the go

Request refills, track order status, manage billing information and much more.

Download on the App StoreGet it on Google Play

MyChart: Optum Care Washington patient portal

Manage your care with MyChart:

  • Book appointments.
  • Connect with doctors.
  • Check in for visits.
  • Access medical records and more.

MyChart is your one stop for all your care needs

Schedule a visit with your doctor, message your care team 24/7, refill prescriptions, see medical bills, get test results faster and more.

Get an on-demand visit, video visit or e-visit

Talk face-to-face over video. Or send a safe, secure message for an online diagnosis and treatment.

Get care advice 24/7 with Symptom Smart™

Use our new easy-to-use tool that matches your symptoms with care suggestions. Answer a few questions to get personalized care options.

Manage your family's care from anywhere

Check in faster. Book appointments. Do pre-visit tasks. Find walk-in care. View medicines, test results, upcoming visits, bills and more.

Manage your medical records on your terms

Seeing a new doctor? Or is your current provider not able to access your records? Good news: You can choose to share your records with them.

Explore more facts and features of MyChart

Find a wide range of features at your fingertips. You can:

  • See your health history, medicines, suggested screenings and tests, scanned documents, X-rays and other images, plus more.
  • Download your records and share them with health care professionals at other organizations.
  • Link medical records from providers outside Optum Care Washington to your MyChart record. This helps create a more complete record of your health care history, all in one place.

With MyChart, you can access your billing statements and pay securely. You can also update your profile information (for example, change your address, phone number or email address).

With your MyChart account, you can review and update your communication preferences (text, email, or phone calls) for how and when you receive communications about your care.

First, you will need an email address. There are two ways to sign up for MyChart:

  1. Sign up online. You can create your own MyChart sign in by signing up here.
  2. Sign up in person. Our friendly front desk team members can help you create your MyChart account.

If you are a legal guardian or a parent of a minor under 13 years old, you can request proxy access. You must have your own MyChart account. To gain proxy access, complete and drop off completed forms with one of our Front Desk team members during your next visit for processing.

Per Washington state law:

  • A minor who is 13 years old or older may initiate an evaluation and treatment for outpatient and/or inpatient mental health services, substance use disorder (SUD) treatment, or withdrawal management without parental consent.
  • Minors of any age may obtain or refuse birth control and access abortion services without parental consent.
  • A minor who is 14 years old or older may get testing and treatment for sexually transmitted diseases without parental consent.
  • In all cases, the minor has the right to receive services in the least restrictive setting.

Stay connected with MyChart

  • Communicate with your doctor.
  • Access your test results.
  • Request prescription refills.
  • Manage your appointments.

Optum Care Washington and The Polyclinic d/b/a Optum Care Washington (the “Practices”) are both physician owned and led practices having complete authority for all medical decision-making and patient care through their physicians and other licensed professionals. Optum, through its management organizations (“Optum”) provides non-clinical administrative services to support the Practices and their physicians. Neither Optum nor its management companies employs, engages, or supervises physicians or other licensed professionals, or determines or sets the methods, standards, or conduct of the practice of medicine or exercise of medical judgment or health care provided by the Practices or by any of their licensed professionals. “Part of Optum” reflects that the practices are part of Optum’s effort to support forward-thinking physician practices in helping their patients live healthier lives.